Privacy Policy

Draft — review for your jurisdiction (especially GDPR/UK GDPR applicability) before launch.

What we collect

• Account data: name, email, password hash, IP addresses used to access the client area and panel.
• Billing data: invoices, transaction references. Card/PayPal details are processed by Stripe and PayPal and never touch our servers.
• Service data: server configuration, resource usage, console logs, files you upload to your server.
• Support data: tickets and the messages in them.

What we use it for

Providing and billing the service, preventing fraud and abuse, responding to support requests, and legally required record-keeping. We do not sell personal data. We send transactional email only, unless you explicitly opt in to announcements.

Processors we rely on

Stripe (payments), PayPal (payments), our SMTP provider (transactional email), Backblaze B2 (encrypted backups). Each processes only what is needed for its function.

Retention

Account and billing records are kept as long as required for tax/accounting law. Server data is deleted within 7 days of service termination. Backups roll off within 14 days of deletion.

Your rights

You may request a copy of your personal data or its deletion (subject to legal retention duties) via a support ticket. EU/UK users have the rights set out in the GDPR, including complaint to a supervisory authority.

Cookies

The client area and panel use strictly necessary session cookies only. The marketing site sets no tracking cookies.